Have Questions? We Have the Answers.

Planning an event, large or small, can be overwhelming, but we’re here to make the process smooth and fun! These FAQ’s will show you where to start and prepare for the CE Rental experience.

Why do I need an appointment to come to the showroom?

We have an intimate showroom space and a dedicated Sales Team who wants to help you design your event. Whether you need 1 linen or a full order of rentals, our Sales Team is excited to work with you and scheduling an appointment ensures they have set aside the time required to pick out the product you need. Unscheduled walk-ins can run into other client’s appointment times and we want to make sure each client has our full attention for the best experience possible.

What if I know exactly what I need? Do I still need an appointment?

Yes, or you can call and one of our Sales Team members can assist you over the phone.

How long will the appointment last?

We usually schedule appointments for one hour, but if you feel you will need more (or less) time, let your Sales Team Member know when scheduling and they will block out the appropriate amount of time.

Are you there on the weekends or in the evening? WHAT IF I HAVE AN EMERGENCY WITH AN ORDER?

Our Sales Office hours of operation are M-F 9:00AM-5:00PM. We are happy to arrange after hours appointments when requested, please speak directly with your Sales Team Member to arrange the appointment. If you have a problem with an order after business hours that has already been delivered, please call our direct line 919-833-9743. You will be prompted to our after hours emergency line. This line will route to a cell phone of our on call operations personnel.

My event is in two years. Can I set up an appointment?

Our inventory changes so frequently as we are always getting in the newest product, that it is usually best to wait until closer to your event date. Events with tents want to start planning with us about a year out, while events with tabletop needs should contact us anywhere between 3 months to 9 months out.

Do I need to meet with my Caterer/Venue before I meet with CE?

Absolutely. Planning your menu and table layout is crucial and should be done before you come to see us. Your caterer/venue may have specific rental needs you have not thought about, or they may include items in their packages you were planning to rent. Most caterers/venues will be happy to give you a list of suggested rental needs.

What information should I bring to my appointment?

Swatches of fabrics or colors you are using in your event, floor plans and table layouts, the number of tables you need to rent/venue is providing, the sizes of any tables you need to rent/venue is providing, and the rental list from your caterer/venue.

Do you have a lot to choose from?

Absolutely!  We have thousands of linens in our inventory, several lines of chairs, over 20 lines of china, over 10 lines of glassware, over 10 lines of flatware, not to mention dance floors, cooking equipment, and a whole host of other event related products.  You’ll be able to mix and match to your heart’s content!

When and where can I pick up my will call order?

If you have a reservation that you are picking up from us please go straight to our Warehouse at 3006 Industrial Dr. Suite #110 between 9:00AM and 4:00PM Monday through Friday.  Enter through our customer entrance on the loading dock and someone will assist you. Your entire order (including linens) will be there.

When can I return my will call order?

All orders should be returned between 9:00AM and 4:00PM Monday through Friday to our Industrial Dr. Warehouse (including linens).

Can I pick up tables and chairs?

We do not allow customer pickup of our tables and chairs to protect the integrity of the product. All orders involving tables and chairs will need to be delivered by our trained Delivery Team. (call your local store for additional details)

I just need one linen. What is the cost to rent one linen?

Our linen rental rates vary based on the fabric and size of the linen. Please call us and one of our Sales Team members will be happy to discuss your needs and give you a quote.

My event is out-of-state.  Will you ship linens to me?

Unfortunately, we are unable to ship linens and other product.  Our current operations are large and at this time we do not have a team in place to provide shipping services.

What is the Damage Waiver? Is it refundable?

The damage waiver covers charges for incidental losses such as a few missing items or repairable damage. The damage waiver is not insurance. Gross damage, misuse, theft, vandalism, negligence or large losses are not covered by damage waiver. The damage waiver is non-refundable.

When will my items be delivered? When will they be picked up?

During the event planning period, it is important for you to communicate with your Sales Team member the availability of the venue for delivery and pickup. We will make every effort to deliver and pickup within the time frame requested by the venue. Our Operations team will reach out to the venue the week before or the week of the event to confirm any special delivery requests. In most cases, we will not guarantee a specific time delivery, as there are many factors involved in routing trucks that are out of our control (traffic and weather, for example) but we try to give a delivery window of three hours for those clients who need a more specific time.